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The Steps to Management and Performance [ix]1: Establishing Management • An Introduction to Performance-Based Management • Step 1: Define Organizational Mission and Strategic Performance Objectives • Step 2: Establish an Integrated Performance Measurement System • Step 3: Establish Accountability for Performance • Step 4: Establish a System/Process for Collecting Data to Assess Performance
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"We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn." -- Dr. Peter Drucker, Austrian-born American management consultant, educator
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